Shipping Policy – Frankunie

Effective Date: July 1, 2025

At Frankunie, we are committed to ensuring that your orders are shipped promptly and arrive in excellent condition. Please review the following shipping policy to understand our methods, timelines, and support processes.

1. Shipping Methods and Delivery Times

We offer multiple shipping options to accommodate your needs:

  • Standard Shipping: 5–7 business days within the United States

  • Expedited Shipping: 2–3 business days within the United States

  • International Shipping: Typically 7–14 business days, depending on destination

Note: Delivery times are estimates and may vary based on your location, customs clearance, and carrier performance.

2. Shipping Costs

  • Standard Shipping: Calculated at checkout based on the weight and destination of your order

  • Free Shipping: Available for U.S. orders over $50

  • Expedited Shipping: Additional fees apply depending on the selected service

3. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation

  • A shipping confirmation email with tracking details will be sent once your order is dispatched

  • Orders placed on weekends or holidays will be processed the next business day

4. Tracking Your Order

  • Once shipped, a tracking number will be emailed to you

  • Use this number to track your package through the respective carrier (e.g., USPS, FedEx, UPS)

5. Shipping Restrictions

  • We ship to all 50 U.S. states, including Alaska and Hawaii

  • P.O. Boxes are not eligible for expedited shipping

  • International shipping is available to select countries

  • Customs duties, taxes, and import fees (if applicable) are the responsibility of the customer

6. Shipping Delays

While we aim to meet all delivery timelines, delays may occasionally occur due to:

  • Inclement weather conditions

  • Carrier or logistics disruptions

  • National holidays or peak shopping seasons

If you experience a delay, please contact our support team and we will assist you promptly.

7. Damaged or Lost Items

If your order arrives damaged or does not arrive at all:

  • Contact us within 7 days of the expected delivery date

  • Provide photos of the damaged items (if applicable)

  • We will arrange a replacement or issue a refund, as appropriate

8. Contact Us

For any shipping-related inquiries, please reach out to us:

Address:
15881 Maubert Ave, San Leandro, California, United States

Phone:
(925) 206-4091

Email:
info@frankunie.com

Website:
frankunie.com

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