Payment Policy
Effective Date: January 8, 2025
At Frankunie, we are committed to providing a secure and convenient payment process for all our customers. Please read the following policy to understand the payment methods and terms applicable to purchases made on our platform.
1. Accepted Payment Methods
We accept the following payment options:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
- Digital Wallets: PayPal, Google Pay, Apple Pay
- Bank Transfers: Available for select orders (contact us for details)
- Gift Cards: Frankunie-issued gift cards
2. Payment Security
Your payment information is processed through secure encryption protocols to ensure the safety of your data. We do not store sensitive payment details such as credit card numbers.
3. Payment Confirmation
- Once your payment is successfully processed, you will receive a confirmation email with your order details.
- If your payment fails, please check your payment method or contact our support team for assistance.
4. Taxes and Fees
- All orders are subject to applicable taxes based on your location. Taxes will be calculated and displayed during checkout.
- Any additional fees (e.g., international transaction fees) are the responsibility of the customer.
5. Cancellations and Refunds
- Order Cancellations: You can cancel your order within 24 hours of purchase for a full refund.
- Refunds: Refunds will be issued to the original payment method within 5-7 business days after approval. For more details, please review our Refund and Returns Policy.
6. Payment Issues
If you encounter any issues during payment, please:
- Verify your payment method details.
- Ensure sufficient funds are available.
- Contact our support team for further assistance.
7. Contact Us
For payment-related inquiries, please reach out to us:
Address: 15881 Maubert Ave, San Leandro, California, United States
Phone: (925) 206-4091
Email: info@frankunie.com
Website: frankunie.com