Shipping Policy
Effective Date: January 8, 2025

At Frankunie, we are dedicated to ensuring that your orders are shipped promptly and reach you in perfect condition. Please read the following policy to understand our shipping procedures, timelines, and guidelines.

1. Shipping Methods and Delivery Times

We offer multiple shipping options to meet your needs:

  • Standard Shipping: 5–7 business days within the United States.
  • Expedited Shipping: 2–3 business days within the United States.
  • International Shipping: Delivery times vary by destination, typically 7–14 business days.

Note: Shipping times are estimates and may vary based on your location and carrier availability.

2. Shipping Costs

  • Standard Shipping: Calculated based on weight and destination at checkout.
  • Free Shipping: Available on orders over $50 (within the United States).
  • Expedited Shipping: Additional fees apply, based on service selection.

3. Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.
  • You will receive a shipping confirmation email with tracking details once your order is dispatched.
  • Orders placed on weekends or holidays will be processed the next business day.

4. Tracking Your Order

  • After your order is shipped, you will receive a tracking number via email.
  • Use this number to track your package through the carrier’s website (e.g., FedEx, UPS, USPS).

5. Shipping Restrictions

  • We ship to all 50 U.S. states, including Alaska and Hawaii.
  • We currently do not ship to P.O. Boxes for expedited services.
  • International shipping is available to select countries. Additional customs fees and taxes may apply and are the responsibility of the customer.

6. Shipping Delays

While we strive to meet delivery timelines, delays may occur due to:

  • Weather conditions
  • Carrier service disruptions
  • Holidays or peak shopping seasons

If your order is delayed, please contact us for assistance.

7. Damaged or Lost Items

If your package arrives damaged or is lost in transit, please:

  • Contact us within 7 days of receiving your shipment.
  • Provide photos of any damages (if applicable).
  • We will assist you in arranging a replacement or refund.

8. Contact Us

For any shipping-related inquiries, please reach out to us:
Address: 15881 Maubert Ave, San Leandro, California, United States
Phone: (925) 206-4091
Email: info@frankunie.com
Website: frankunie.com